# Technical Support

Last updated: 2026-04-23

This page is provided for users who need help with MediaClip.

## 1. Contact Method

- Support email: `lin2k@live.com`
- In-app path: **Settings > Support > Contact Us**

You can contact us for bug reports, playback issues, account/billing questions, or general feedback.

## 2. Recommended Information

To help us resolve your issue faster, please include:

- a clear description of what happened;
- the steps to reproduce the issue;
- screenshots or screen recordings (if available);
- your app version, device model, and system version.

The in-app support email template already includes key device/app metadata.

## 3. Response Time

We typically reply within 3 business days.  
During release periods or holidays, responses may take longer.

## 4. Legal Documents

- Privacy Policy: `PrivacyPolicy.en.md` / `PrivacyPolicy.zh-Hans.md`
- Terms of Service: `TermsOfService.en.md` / `TermsOfService.zh-Hans.md`

## 5. Service Availability

Support is provided on a best-effort basis.  
We may update support channels and this document as the product evolves.